Just a quick update on my recent experiences with Vodafone Ireland.
Within an hour or so or posting yesterday’s blog I was contacted by @VodafoneIreland on Twitter. They accepted that the customer service had been poor and promised to resolve the issue today.
To be fair to them – they did. Everything was resolved to my satisfaction by lunchtimed
My Vodafone Red account is now set up and I have my new iPhone complete with credit supplied by Vodafone to make up for the chaos and confusion their online and phone support had caused over the preceding days.
@vodafoneIreland on Twitter 10/10
Vodafone Customer Support on phone & online 3/10 – really needs do better
2 thoughts on “@vodafoneIreland on twitter succeeds where online & phone support fails”
Well done Vodafone. What a pity @irishpublicservice doesn’t react to critcism in such a can do fashion
I would confine my own congrats to Vodafone’s Twitter team – they did in a few hours what Vodafone’s customer service team failed to do in two days